Your company's booth is managed in the Brella admin panel. This article is for the sponsor admin. The organizer invites you by email; you accept the invitation and sign in, and the admin panel opens your booth list.
Before you start
The organizer adds you as a sponsor admin and gives you access to one or more booths. Only invited people can manage a booth.
You need the invitation email. Its subject is "<event name> has added you as their partner". It comes from Brella ([email protected]) or from the organizer's own email domain.
Some organizers use a custom invitation email. Its wording and button label differ from the ones named here.
Where to find it
Booths in the admin panel.
If you only manage booths, the admin panel opens on Booths after you sign in. There is no left menu; use the back arrow on a booth page to return to the list.
If you also organize events in Brella, the admin panel opens on Organizations. Booths is in the left menu.
Accept the invitation
The Access Partner Portal button in the invitation email opens sponsor.brella.io. Brella is moving this link to the admin panel at manager.brella.io.
Open the invitation email and select Access Partner Portal.
On "Welcome to Brella", sign in with the code Brella emails to you. The admin panel keeps your invitation while you sign in.
After sign-in, Brella accepts the invitation, shows "Invite accepted successfully" and opens Booths.
Select your booth to open it.
Note: The invitation is attached to the account you are signed in with when you accept it. If you are already signed in to the admin panel with another account, log out before you open the link. See Manage your account in the admin panel.
Each invitation link works once. After that, sign in at manager.brella.io; the admin panel opens on Booths.
Sign in with an emailed code
Enter your address in Email ID and select Continue.
Brella emails a 6-character code to the address, with or without a Brella account. Enter it under "Enter verification code" and select Verify.
You are signed in on this browser, or the form "Just a few details and we are good to go!" opens. See Create an account.
A code expires 15 minutes after Brella sends it. Resend becomes available 2 minutes after the last code was sent.
Create an account
The form "Just a few details and we are good to go!" asks for First name, Last name, Job title and Company / Organization. Email shows the address you verified and can't be changed. Select Finish. Brella creates your account and signs you in.
Select Finish within 30 minutes of entering the code. After that, the admin panel shows "Your email verification expired. Please verify your email again." and returns to the sign-in page.
To use another address, select Cancel / Change email and confirm with Yes.
Signing in means you accept Brella's Terms & Privacy Policy. If your account has not yet accepted the terms of use, the admin panel shows "Updated terms of use" after sign-in. Turn on I confirm that I have read and accept the terms of use & privacy policy and select Continue.
Troubleshooting
"This sponsor admin invitation has been used already."
The link was already used. Sign in; the admin panel opens on Booths. If someone accepted it with the wrong account, ask the organizer to remove you and add you again.
"Something went wrong. Please refresh browser." after opening the link
The invitation no longer exists. Ask the organizer to check your access under Admins > Sponsor Admins.
No invitation email
Check your spam folder, then ask the organizer to resend it. The organizer can resend only invitations shown as "Invitation pending". If you have accepted an invitation from this organizer before, you don't need a new link: sign in at manager.brella.io and the new booth is in Booths.
Booths is empty
You are signed in with a different account than the one that accepted the invitation, or the organizer has not given you a booth. Sign in with the right account, or ask the organizer.
No verification code
Check your spam folder. Select Resend when the timer ends.