The Engagement tab sums up your representatives' meetings and chats, lists every meeting with the attendee's details, and lets you download both tables as CSV files. This article is for the sponsor admin.
Before you start
You need sponsor admin access to the booth. See Access your booth in the admin panel.
Only meetings and chats of attendees linked to your booth as representatives are counted. See Link representatives to your booth.
Numbers load when you open the page and are reused for 50 seconds. Reload the page to see newer data.
Where to find it
Booths > your booth > Engagement in the admin panel.
Meetings and open chat summary
The first card is a table with the columns Total, Inbound (requests or messages received by your representatives) and Outbound (sent by them). Select a column heading to sort.
Row | What it counts |
Total meetings | All meeting requests of your representatives. Open chats that have not become meeting requests and draft meetings, which only the organizer sees, are not included. |
Meetings: Accepted | Requests accepted by both sides |
Meetings: Pending | Requests waiting for an answer, including rescheduled ones |
Meetings: Declined | Requests that were declined |
Meetings: Cancelled | Requests that were canceled |
Open chat: Answered | Open chats the other side replied to |
Open chat: Pending | Total shows all open chats started with your representatives. Inbound and Outbound show only the ones still without a reply. |
Open chat: Converted to meeting | Open chats that became an accepted meeting |
Total Messages | Chat messages in your representatives' meeting chats. Messages in an open chat count once the open chat becomes a meeting request. |
Note: in the open chat rows, Total counts every open chat, while Inbound and Outbound count only open chats that have not become meeting requests. The columns do not always add up.
If the organizer allows meetings at booths for the event and for your booth's category, a Meet-at-booth switch sits at the top of this card: "Your representatives can use the booth for networking meetings." Turning it on or off shows "Sponsor updated successfully". See Offer meetings at your booth.
Who met who
The second card lists every meeting and open chat involving one of your representatives, one row per representative and meeting. Draft meetings are not listed. Select a column heading to sort.
Column | What it shows |
Representative | Your representative in the meeting |
Attendee | The other person's name. Their email, or "Not joined yet", when they have not joined the event. |
Email, Company, Title, Operates in | The other person's profile details and the countries their company operates in |
Date | The meeting's date and time in the event's time zone, or "Custom" for a meeting without a time slot |
Status | The current status as stored, for example |
Location | The meeting location: a named location, the time slot's location, "Networking Area", or "Custom location" for a meeting without a time slot or location |
Point | The meeting point, for example "Table 12" (or the name the organizer gave to meeting points), when one is assigned |
Direction | Outbound when your representative sent the request, Inbound when they received it |
Messages | The number of chat messages in this meeting |
Export the tables
Each card has an Export (.csv) button. The button is disabled while the table is empty. The file downloads at once in your browser:
meetings-summary-<date>.csv: the summary rows with Total, Inbound and Outbound.who-met-who-<date>.csv: one row per meeting with Representative, Attendee, Email, Company, Title, Operates in, Date, Status, Location, Direction and Messages. The export has no Point column.
Limits
A meeting between two of your representatives appears once per representative.
Representatives who are removed from the booth leave the tables with their meetings.
The tables show all data at once, without pages.
Troubleshooting
The tables are empty
Your representatives have not sent or received meeting requests yet, or no attendee is linked to your booth as a representative. Check the Representatives tab.
A representative's meetings are missing
The attendee is not linked to your booth, or was removed. Ask the organizer to link them.